Changes to AnnistonStar.com
Apr 30, 2013 | 74493 views | 102 102 recommendations | email to a friend | print

Print subscribers click here for instructions on activating your account.

All Star Multimedia Package FAQ

Q: What is the All Star Multimedia Package?

A: The All Star Multimedia package provides immediate and unlimited access to all content on our newspaper’s website, our mobile site, your smartphone and our electronic replica edition (Digital Replica) available now on your computer or on your iPad beginning May 1, in addition to your printed newspaper subscription. All Star Multimedia Package bundles all the ways you can read the Anniston Star’s content into one low price.

Q: How does the online subscription work?

A: Each time your computer or smartphone visits our site, your use of the site’s pages is counted. Some portions of our site will remain accessible, which means you’ll continue to have access to those pages. But the story-level pages, photo and video galleries, commenting and opinions, breaking news and other content will have limited access. So when, for example, you click on a headline on the homepage and select a story, that page counts towards a limit of 7 free pages per 30-day period. Once you reach your 7-page limit, if you don’t have an online subscription, you’ll be required to subscribe or wait until the next 30-day period to access them.

With an online subscription, you will have unlimited access to the entire website on your computer, smartphone or tablet and your use will not be limited.

Q What are my online subscription options?

A: There are several. Anniston Star newspaper subscribers can add the online bundle to their newspaper subscription for an additional $1.00 per month (or $12.00 per year for those who pay their subscription annually). Whether their newspaper subscription is 6-days, 5-days, weekends or some other frequency, you will have access to our online products 24/7. Adding the online bundle to your newspaper subscription is our best deal.

For readers who do not have an Anniston Star newspaper subscription and want only online access, they can purchase the online bundle alone for $13.00 per month (or $147.00 per year if paid annually). We know you will love our new All Star online package, so for the first month, you will only be charged $.99. After that monthly trial, you will be charged $13.00 per month.

Q: What if I already renewed my newspaper subscription? Do I have to pay extra now?

A. The online bundle charges will begin with your next renewal. If you’ve already renewed your Anniston Star newspaper subscription for 3, 6 or 12 months, you’ll have access to the online package without charge until your current subscription is due for renewal.

Q: How do I sign up for an online subscription?

A: When you’ve viewed your 7 free page views, a pop-up online order form will appear and invite you to subscribe. You’ll have the choice of an online bundle on a monthly or yearly basis.

Print subscribers click here for instructions on activating your account.

If you are not an Anniston Star newspaper subscriber, once you have exceeded your 7 allocated pages in a 30-day period, a pop-up will appear asking you to subscribe.

Q: How do I access my online subscription?

A: Once you purchase your online subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

Print subscribers click here for instructions on activating your account.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply sign-in with your credentials.

Q: Can I comment or read the comments without paying for an online subscription?

A: You will need an online subscription to comment or read comments (once your 7 “free” page views are used each 30-day period).

Q: How come the web site isn’t free anymore?

A: Readers will continue to have unlimited access to some portions of our web site, including the homepage, section fronts, obituaries and other select pages. But for story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, readers will receive 7 free pages in a 30-day period. After that, access will be limited only to those who have an online subscription. Casual readers get 7 pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to discounted access to an online subscription.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than one hundred and thirty years, this newspaper has provided our community with local news in a printed format that was conveniently delivered to your door every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets, and an array of social media channels, and our readers want that same instant access to their newspaper 24/7. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news through a variety of platforms and have become 24/7 information specialists.

The All Star Multimedia Package option allows readers unlimited access to all our platforms at a minimal cost.

Q: What happens if I’ve only used a few of my “free” pages when the month runs out?

A: Our system works on a 30-day basis, not on a monthly calendar. So if your first “free” pages were in the middle of the month, you’re page allotment starts running again the middle of the following month. In other words, without paid online access, visitors get 7 free subscription pages within any 30-day period. They still have unlimited access to our homepage, section fronts, obituaries and other select pages.

Q: Is access to the Digital Replica included in my online subscription?

A: Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our Digital Replica. Beginning May 1, you can access our electronic edition on your iPad, in addition to the desktop version.

Q: Where can I download the Digital Replica application for my smartphone or tablet?

iOS

Android

Windows

Blackberry

Q: I have a subscription to the Anniston Star but not for all 6 days. Do I still receive the home delivery discount for an online subscription?

A: Yes, regardless of the frequency of your home delivered subscription; you will add the digital bundle for $1.00 per month or, if you pay annually, for $12.00 per year. And remember, even if your newspaper delivery is only weekdays or weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week

Q: What is MediaPass?

A: MediaPass is our e-commerce system for online subscriptions. When you subscribe to All Star Multimedia Package, you will create a MediaPass account for your online package, and MediaPass will charge your credit card for the subscription amount. The charge will appear on your credit card statement as “MediaPass” in the amount you have selected for your subscription.

Q: If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?

A: No. You can log in using your account username and password from wherever you access the Internet.

Q: Can everyone in my household use the same account?

A: Yes, you can use the same account for all your family members.

Q: I am an administrator at a business, university, library, or nonprofit organization. Am I eligible for a bulk discount?

A: Yes. If you are interested in site-level licensing, please contact Chris Pittman at 256-235-3543.

Q: Is the popup “subscribe” window a secure URL?

A: Yes. If you right-click on the window and “view frame info” or “frame source,” you'll see it's an https URL.

Q: How will digital subscriptions be billed?

A: We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because MediaPass is managing the billing for your online subscription, the charge on your credit card statement will say “MediaPass” rather than The Anniston Star.

Q: Can I pay by check, invoice, or PayPal?

A: No. All payments are via credit card.

Q: What is the cancellation policy?

A: You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view 7 pages per 30-day period on Anniston Star.com at no charge, just like any other visitor, but you will not access to our electronic edition.

Q: How do I sign in to my account once I’ve subscribed?

A: You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created.

Q: How do I access my digital subscription account?

You will be prompted to sign-in once you have used the allocated 7 page views. A popup box will appear, and ask for a username and password. Simply fill in the details and you'll be logged-in to the system.

Q: What do I do if I forgot my password?

A: Click the "forgotten password" link to the right of the sign-in box. An email will be sent to you with further instructions.

Q. How do I modify my payment information?

A. Please call (866) 787-7665 (option 1) and a MediaPass customer service representative will help you modify the information on file.

Q: How do NIE teachers access the Digital Replica?

A: Registered NIE teachers should contact us at 706-576-6252 to be given unlimited access to the web site and the Digital Replica for use in the classroom.

Q. What if I have further questions?

A. For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at 1-866-814-9253.

For help accessing your digital subscription, please contact MediaPass customer service at (866) 787-7665 (option 1) or subscriber@mediapass.com.